What are the delivery charges?

We charge 300 PKR for all orders.

What are the payment methods?

We accept COD, Bank transfers, EasyPaisa, and JazzCash.

When can I expect my package to be delivered?

After order processing, it takes around 4–5 days for us to fulfill your order. Please note that there can be delays in this timeline due to public holidays or logistics issues. We encourage our customers to contact our team and/or the courier team to receive swift updates on their packages!

Why is my order being delayed?

All orders with available inventory are dispatched within 48 hours. Sometimes orders are delayed because of either stock depletion or third-party issues (courier, transportation, public holidays).

What is the return policy?

We provide hassle-free returns if the products are neither damaged nor tampered with

Does cold culture ship in my city?

We work with multiple courier partners that cover nearly every major city or district in Pakistan. For further guidance, please contact us on our socials.

How do I contact cold culture?

For swift replies, we recommend reaching out to us via email or Instagram: